Help centre

Frequently asked questions

Quick answers about orders, sizing, exchanges and payments.

General

ThreadTheorys is a premium clothing brand offering modern, high-quality apparel for men and women. We combine timeless design with superior fabrics.

We currently operate online only, so we can bring you the best prices and the latest collections directly to your door.

Standard shipping typically takes 3–7 business days.

Once your order ships, we email or text you a tracking number so you can follow your package in real time.

A flat-rate shipping fee is applied at checkout based on your location.

Every product page has a detailed size guide. For the best fit, compare the measurements with a similar garment you already own.

Yes. We use high-quality pre-shrunk cotton so your favourite pieces keep their shape and fit after washing.

Our suits and formal wear come in standard sizes designed for a tailored fit. Check the size chart on the product page for exact measurements.

We want you to love your purchase. If you’re not satisfied, you can exchange unworn, unwashed items within 7 days of delivery.

Email our support team at info@threadtheorys.com with your order number.

We accept all major credit cards (Visa, Mastercard, AMEX, Discover), Stripe, Apple Pay and Google Pay.

Yes. We use 100% recyclable mailers and minimal plastic to reduce our environmental footprint.

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